Privacy policy

This Privacy Policy explains how Snugglepurr ("we," "us," "our") collects, uses and protects your personal information when you visit or make a purchase from our store.

INFORMATION WE COLLECT
When you place an order: your name, email address, phone number, shipping and billing address, and order details. Payment information is processed securely by our payment providers. We never see or store your full card details.
When you browse our site: device and browser information, IP address, pages you visit and how you interact with the site, collected through cookies and similar technologies.
When you contact us: the information you include in your message.

HOW WE USE YOUR INFORMATION
- To process and ship your order and send you order and tracking updates
- To respond to your questions and handle returns or refunds
- To prevent fraud and keep our store secure
- To improve our website and products
- To send you marketing emails, only if you've agreed to receive them. You can unsubscribe at any time.
- To show you relevant ads on platforms like Facebook, Instagram and TikTok

WHO WE SHARE IT WITH
We only share your information with services that help us run our store: Shopify (our store platform), payment processors, our fulfillment and shipping partners, and analytics and advertising platforms. We never sell your personal information. You can opt out of data sharing for targeted advertising here.

COOKIES
We use cookies to keep your cart working, understand how our site is used, and measure our ads. You can turn off cookies in your browser settings, but some parts of the site may not work properly.

HOW LONG WE KEEP IT
We keep your order information for as long as needed for our records, legal and tax obligations, and to handle any returns or disputes.

YOUR RIGHTS
Depending on where you live, you may have the right to access, correct, delete or download your personal information, and to object to or restrict how we use it. Customers in the European Union and United Kingdom have these rights under GDPR. California residents have rights under the CCPA/CPRA, including the right to opt out of the sharing of personal information for targeted advertising. To make a request, contact us through our contact page.

CHILDREN
Our store is not directed at children under 16, and we don't knowingly collect their personal information.

CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page.